1 Introduction

At Global Sphere Autos, we want you to feel confident buying from us — whether that’s a vehicle, a bike or ATV, or spare parts. Because we sell a mix of used, imported vehicles and bikes alongside smaller items like spare parts, returns work differently depending on what you’ve ordered. This policy explains what to expect in each case.

2 Company Information

3 Order Cancellations

If you need to cancel an order, contact our sales team as soon as possible:

• Orders cancelled before the item has shipped are eligible for a full refund.
• Orders cancelled after shipping has begun may only be eligible for a partial refund, since shipping and handling costs already incurred are generally non-refundable.
• For vehicles and bikes sourced or prepared specifically for your order, cancellation after sourcing has begun may not be possible without a cancellation fee — our sales team will confirm this on a case-by-case basis before you commit to an order.

4 Returns — Vehicles & Bikes

Because most of our vehicles and bikes are used, individually sourced, and shipped internationally, they are treated differently from typical retail items:

• We do not generally accept returns of a vehicle or bike simply because of a change of mind once it has shipped, given the cost of international freight and the individual nature of each unit.
• If a delivered vehicle or bike is materially different from what was described or shown to you at the time of purchase (for example, undisclosed damage not visible in the photos or information provided), contact us within a reasonable time of delivery so we can review the issue and agree on a fair resolution — which may include a partial refund, repair credit, or, in serious cases, a return.
• Title, registration, and import compliance are the buyer’s responsibility once ownership has transferred — please confirm these requirements for your destination country before completing a purchase.

5 Returns — Spare Parts & Accessories

Spare parts and accessories follow a more standard return process:

• Unused, unopened parts in their original packaging can be returned within 14 days of delivery.
• The part must be unused and in resellable condition, with any original packaging, labels, and documentation included.
• Electrical parts, custom or special-order parts, and parts marked as final sale at the time of purchase are not eligible for return unless they arrive damaged or defective (see Section 6).

6 Damaged, Defective, Or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered:

• Contact us within 48 hours of delivery with your order details and clear photos of the item and its packaging.
• We’ll review the claim and arrange a replacement, repair, store credit, or refund as appropriate.
• Please keep all original packaging until the claim is resolved, as we (or our shipping partner) may need it to process a damage claim.

7 Non-Returnable Items

• Vehicles or bikes once title/ownership has been transferred to the buyer, except as described in Section 4
• Custom or special-order parts sourced specifically for your order
• Electrical components that have been installed or used
• Items marked “final sale” at the time of purchase
• Gift cards or store credit, where applicable

8 How To Request A Return Or Refund

1. Contact us first. Email info@globalsphereautos.com with your order number, the item(s) involved, and the reason for the return.
2. Wait for confirmation. Our team will review your request and let you know whether it’s approved, and provide instructions if the item needs to be shipped back.
3. Return the item, if requested. Pack it securely with any original packaging and documentation, and use the shipping method we confirm with you.
4. Refund or resolution issued. Once we’ve received and inspected the returned item (where applicable), we’ll process your refund or agreed resolution.

9 Refund Method & Processing Time

Approved refunds are issued back to the original payment method used at checkout, unless we agree on an alternative with you directly. Please allow 7–14 business days after approval for a refund to be processed and to appear, depending on your bank or payment provider.

10 Return Shipping Costs

• If a return is due to our error (wrong item shipped, item damaged in transit, or materially not as described), we will cover the return shipping cost.
• If a return is for another approved reason (such as an eligible spare-parts return), return shipping is generally the buyer’s responsibility unless we agree otherwise.
• For international returns, please confirm the correct shipping method with our team before sending anything back — an unconfirmed return may be delayed at customs or refused.

11 Selling Your Vehicle Or Bike To Us

This policy covers items you’ve purchased from Global Sphere Autos. If instead you’re selling a vehicle or bike to us, that’s a separate arrangement covered by Section 6 of our Terms & Conditions, not by this Returns & Refunds Policy.

12 Changes To This Policy

We may update this Returns & Refunds Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. The policy in effect at the time you placed your order will generally apply to that order.

13 Contact Us

Questions about a return, refund, or cancellation? Reach out and we’ll help sort it out:

• Global Sphere Autos Ltd
• info@globalsphereautos.com
• +66 96 267 6073