Support Center
Frequently Asked Questions
Answers about ordering, our vehicles, bikes & spare parts, payments, worldwide shipping, selling to us, and more. Can’t find what you’re looking for? Email us at info@globalsphereautos.com.
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Ordering & Buying Process
How buying from Global Sphere Autos works, start to finish.
What does Global Sphere Autos sell?
We supply a wide range of vehicles and parts, including cars, motorcycles and dirt bikes, ATVs, spare parts, and heavy commercial trucks such as Actros models. Whether you’re looking for a daily driver, a project bike, or replacement parts, our inventory is built to cover a wide range of automotive needs.
How do I place an order?
Browse our vehicle listings or shop page, select the item you’re interested in, and submit your order through the website. Once we receive it, our sales team takes it from there.
What happens after I place an order?
Once your order is submitted, a member of our sales team will reach out to you directly to confirm the details and walk you through the best available payment option for your situation.
Can I speak to someone before I buy?
Yes. Our team is available by email at info@globalsphereautos.com, and you’re welcome to ask about a vehicle, part, or bike before you complete an order.
Do you offer test drives or vehicle inspections before purchase?
Because we supply vehicles internationally from warehouses around the world, in-person test drives aren’t available for every listing. Our team can share detailed photos and additional information about a vehicle’s condition before you commit — just ask.
Vehicles & Inventory
What we carry and what to expect from a listing.
What condition are your vehicles in?
Our inventory includes a mix of used and pre-owned vehicles sourced from trusted suppliers. Listings include the details available on year, mileage, and condition so you can make an informed decision.
Do your vehicles come with documentation and history reports?
We provide the documentation available for each vehicle at the time of listing. If you need a specific document or history report before buying, let our sales team know and they’ll confirm what’s available for that vehicle.
Which vehicle brands do you carry?
Our inventory features popular brands including Toyota, Honda, Nissan, Hyundai, Mercedes-Benz, Lexus, and Ford, alongside a rotating selection of other makes and models. Browse them all under All Vehicles.
Can I request a vehicle that isn’t currently listed?
Yes. If there’s a specific make, model, or type of vehicle you’re after that you don’t see listed, email our team and we’ll let you know if it’s something we can source for you.
Bikes, ATVs & Spare Parts
Dirt bikes, mini bikes, kids ATVs, trucks and parts.
Do you sell motorcycles and dirt bikes?
Yes. Alongside our vehicle inventory, we carry dirt bikes, mini bikes, and kids ATVs in our shop, with new stock added regularly.
What spare parts do you offer?
We stock a range of spare parts for vehicles and bikes. Available parts change over time, so it’s best to check our Shop page or contact us directly with the part and vehicle or bike model you need.
How do I know if a spare part will fit my vehicle or bike?
Where available, each part listing includes the compatible make and model. If you’re unsure whether a part fits your specific vehicle or bike, email us the year, make, and model, and we’ll confirm before you order.
Do you sell commercial trucks like the Actros?
Yes — alongside cars and bikes, we also supply commercial trucks such as Actros models for buyers with fleet or heavy-hauling needs. Contact our team for current availability.
Selling Your Vehicle
Looking to sell your car or bike to us instead?
Can I sell my car or bike to Global Sphere Autos?
Yes. We welcome individuals looking to sell their bike or vehicle to us. Simply reach out by email with details about what you’re selling, and our team will guide you through the next steps.
How do I get started selling to you?
Email us at info@globalsphereautos.com with details about your vehicle or bike — including make, model, year, condition, and photos if possible — and our team will follow up with you.
Will you inspect my vehicle or bike before buying it?
In most cases, our team reviews the details and photos you provide and may ask follow-up questions to confirm condition before finalizing an offer.
How and when will I get paid for my vehicle?
Once our team has reviewed your vehicle or bike and an agreement is reached, we’ll confirm the payment method and timeline with you directly before finalizing the sale.
Payments & Financing
How and when you pay for an order.
What payment methods do you accept?
Accepted payment options can vary by order and destination. Once you place an order, our sales team will reach out and walk you through the best payment option available for your specific purchase.
Is it safe to pay for my order?
Our sales team works directly with you to confirm every payment detail before a transaction is completed, so you always know exactly what you’re paying for and how.
Do you offer financing or installment plans?
Financing availability can depend on the vehicle and your location. Ask our sales team when they follow up on your order, and they’ll let you know what financing options are available to you.
Do I need to pay a deposit before my order is processed?
This depends on the type of purchase. Our sales team will explain any deposit requirements clearly when they reach out to confirm your order.
Can I pay using my local currency?
We work with customers all over the world, so speak with our sales team about the currency and payment options available for your region.
Shipping & Delivery
How we get your order to you, wherever you are.
Do you ship internationally?
Yes. Global Sphere Autos supplies vehicles, bikes, and parts to customers all over the world.
Where are your warehouses located?
We operate warehouses in the USA, UAE, Thailand, and Japan, which lets us source and ship a wide range of vehicles and parts globally.
How long does delivery take?
Delivery times vary depending on your location, the item you’ve ordered, and which warehouse it’s shipping from. Our sales team will provide an estimated delivery window once your order is confirmed.
Who is responsible for customs duties and import taxes?
Import duties, taxes, and customs fees vary by country and are generally the buyer’s responsibility. Our team can help point you toward what to expect, but we recommend checking your local import regulations as well.
Account, Orders & Support
Tracking, returns, and getting in touch.
Do I need an account to place an order?
You can browse and inquire about vehicles without an account, but creating one makes it easier to track your orders and communicate with our team. You can set one up from My Account.
Can I track my order or shipment?
Yes. Once your order has shipped, our team will provide tracking information so you can follow its progress. You can also check Track My Order for updates.
What is your return and refund policy?
Return and refund eligibility depends on the item and the circumstances of the order. Please review our Returns & Refunds page or contact our team directly, and we’ll walk you through the options available for your situation.
How do I contact customer support?
The best way to reach us is by email at info@globalsphereautos.com. Our team is available Monday to Saturday, 9:00 AM – 6:00 PM, and responds to questions about orders, vehicles, bikes, parts, and selling your own vehicle.
Still Have Questions?
Our team is happy to help with anything not covered above — from finding the right vehicle to shipping and payment details.